INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

What are the shipping rates?
  • We offer free standard shipping for all UK orders over £25
  • A flat rate of £3.99 will be applied to packages £15 or lower
  • A flat rate of £5.49 will be applied to packages between £15 and £25
Whe will you dispatch my order?
  •  The orders are usually despatched within 24-48 hours, Mon-Fri (Orders placed on Friday will be sent the following Monday).

 

What payment methods are accepted?

You can use any of the methods listed below to pay for your order;

  • Mastercard
  • Visa
  • PayPal
  • JCB
  • Discover
  • PayPal
How secure is buying through your web store?

Your data will be handled confidentially, and our web store is secured with SSL (Secure-Socket-Layer) secure server software. This means the information you input is encrypted and will not be available to third parties. Also, our payment system is PCI compliant for credit card processing, which means that it adheres to the highest standards in the world on payment processing.

How do I track my order?

We will send you the tracking details of the shipment once the parcel has been dispatched.

What is your refund policy?

Please check our Return/Refund Policy here.

How do I place an order?

You can place an order easily on our web store. Simply find the products you need, select the quantity, add them to the cart, and then go through the checkout process. Once you complete the checkout process, you will receive the order summary with parcel tracking details in your email. You can either place your orders as a guest customer or by creating an account with us. Your order summary will also be stored in your account if you created an account.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS

    Call : +44  7415 378915

    Address: Ceylon Cinnamon Ltd, 2 St Margarets Cl, Newport Pagnell MK16 9EF, United Kingdom